Last Updated: April 22, 2026 | Response Time: Within 5 business days | Applies to: All editorial content and user interactions on oplusrealty.com
Why Feedback Matters to Us
The UAE property market moves fast. Prices shift quarterly. Regulations change. New developments alter the supply picture in communities we have written about. No editorial team — however thorough — catches everything in real time.
Feedback from readers, investors, agents, and market participants is one of the most reliable signals we have that something needs updating, correcting, or rethinking. We treat it as market intelligence, not as criticism to be managed.
This page explains how to give us feedback, what we do with it, and what you can expect in return.
Types of Feedback We Act On
Factual challenges — you have data from a primary source that contradicts a figure we published. Tell us the source, the figure, and the article URL. We will check it.
Market updates — you have direct knowledge of a price movement, regulatory change, or supply development that makes our published content out of date. We particularly value this from agents, developers, and investors active in the communities we cover.
Missing information — you searched for something specific, found our article, and it did not answer your question. That gap matters to us. Tell us what you were looking for and we will assess whether the article needs expanding.
Clarity issues — a section of an article is confusing, technically incorrect in its framing, or uses terminology that does not reflect how the market actually works. We want to know.
Process errors — our buyer guides, fee structures, and regulatory content need to reflect current UAE law. If something has changed under DLD, RERA, or ADREC that makes our process guidance incorrect, please flag it.
How to Send Feedback
Email — the most reliable channel for detailed feedback requiring a considered response.
Email: [email protected] Subject line format: Feedback — [Article Title or Topic] What to include: The specific article URL, the section or figure in question, and the basis for your feedback including any source you are referencing.
WhatsApp — for shorter observations or quick questions about published content.
WhatsApp: +971 54 320 0017
Contact form — available at oplusrealty.com/contact for general feedback that does not require a source reference.
We read all feedback sent through these channels. We do not use automated filtering that routes editorial feedback away from the team responsible for content.
What Happens After You Send Feedback
Within 2 business days — we acknowledge receipt of your feedback and confirm it has reached the editorial team.
Within 5 business days — we complete our review. This involves checking the feedback against the primary source we cited, assessing whether a correction or update is warranted, and determining what action is required.
We will tell you one of three things:
Correction confirmed — your feedback identified a factual error. We will publish a correction, update the article, and let you know when it is live. The correction will follow the process described in our Corrections Policy.
Update scheduled — your feedback identified content that was accurate when published but is now materially out of date. We will update the article within our next review cycle, typically within 14 days.
No change required — our review found that the published information is consistent with the primary source we cited, or that the alternative source you referenced is not one we can accept under our data standards. We will explain our reasoning clearly.
We do not close feedback without a response. Every submission receives a direct reply from a member of the Oplus editorial team.
Feedback We Cannot Act On
We review all feedback, but not all feedback results in a content change. We will not make changes based on:
Preference-based objections — disagreement with our editorial conclusions or investment assessments that is not supported by primary source data. We welcome challenge, but challenge requires evidence.
Competitor interests — feedback that asks us to remove or soften content about a community, developer, or project that reflects verified data accurately. If the data supports what we wrote, it stays.
Unverifiable claims — feedback asserting a different figure or fact without a citable primary source. We cannot update published content based on verbal or anecdotal market knowledge alone, even from experienced market participants.
Requests to suppress risk disclosures — we will not remove honest risk assessments from articles regardless of who asks. Risk disclosure is a non-negotiable part of our publishing standards for YMYL content.
In all cases where we cannot act on feedback, we explain why in our response.
Feedback That Improves Our Coverage
Beyond corrections and updates, we use reader feedback to identify gaps in our content programme. If multiple readers ask the same question that our current articles do not answer, that is a signal that a new article is needed.
If you have sent us feedback and later notice an article published on the topic you raised, it is likely your feedback contributed to that decision. We do not formally credit individual feedback submissions in published articles unless the contributor specifically requests it.
Public Engagement
We do not currently operate a comments section on oplusrealty.com. This is a deliberate editorial choice. Open comment sections on property investment content attract promotional activity, unverifiable claims, and content that can mislead readers making significant financial decisions.
We engage with our audience through:
- Direct email and WhatsApp responses to feedback submissions
- Social media channels where factual questions are answered by the Oplus team
- Consultation requests through oplusrealty.com/contact where readers can speak directly with a licensed agent
Transparency About This Policy
This feedback policy exists because we believe editorial accountability requires a mechanism for the public to challenge what we publish. A policy that only accepts praise and routes challenges into a black hole is not a feedback policy — it is a reputation management tool.
We wrote this policy to be genuinely useful to readers who have something substantive to tell us. If you feel this policy is not being followed in practice, tell us that too.
Email: [email protected] Address: Al Nahyan – E25, Abu Dhabi, UAE
This feedback policy was last reviewed on April 22, 2026. It will be reviewed again before July 22, 2026, or sooner if we make a material change to how we collect or respond to reader feedback.
