UAE VAT Refund for Tourists: A Complete 2025 Guide to Claiming Your Tax Back

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The United Arab Emirates (UAE) is not only known for its luxurious shopping malls, futuristic architecture, and stunning beaches — it’s also a tax-friendly destination for global travellers. Since the introduction of Value Added Tax (VAT) in 2018, tourists have been able to reclaim VAT paid on eligible purchases made during their stay. This initiative, managed by the Federal Tax Authority (FTA) in partnership with Planet, ensures that shopping in the UAE remains an attractive and rewarding experience.

If you’re planning to visit Dubai, Abu Dhabi, or any of the Emirates soon, here’s your complete 2025 guide to VAT refunds for tourists in the UAE, including eligibility, refund locations, and the latest updates for online purchases.

What is the Tourist VAT Refund in the UAE?

Introduced in November 2018, the UAE’s Tourist VAT Refund Scheme allows non-resident visitors to claim back the 5% VAT paid on goods purchased from registered retailers. This initiative supports the country’s tourism and retail sectors while maintaining its competitive edge as a global shopping destination.

To qualify, the retailer must be registered in the official “Tax Refund for Tourists Scheme”, which connects to Planet’s electronic system. This ensures that all eligible purchases are digitally linked to the buyer’s passport or GCC National ID, making the refund process seamless and paper-free.

New in 2025: VAT Refunds for Online Purchases

In line with the UAE’s digital transformation and booming e-commerce industry, the Federal Tax Authority has introduced a system for VAT refunds on online purchases made by tourists.

Under this program:

• Tourists can shop from registered e-commerce websites during their stay.
• During checkout, they’ll provide travel document details (passport or GCC ID).
• The merchant verifies identity at delivery or order fulfillment.

This initiative strengthens the UAE’s position as a leading hub for tourism, technology, and retail innovation — ensuring that even online shoppers enjoy the same tax benefits as those purchasing in-store.

Who Can Claim a Tourist VAT Refund in the UAE?

To be eligible for a VAT refund, tourists must meet the following FTA conditions:

1. Be a non-resident of the UAE (aged 18 or above).
2. Purchase goods from retailers registered in the Tax Refund for Tourists Scheme.
3. Leave the UAE within 90 days from the date of purchase, carrying the goods with them.
4. Export the purchased items out of the UAE.
5. Not be flight crew members on departing aircraft.

Tip: GCC nationals can also claim VAT refunds, provided they reside abroad for study or other purposes.

How to Claim a VAT Refund for Tourists in UAE

The process is quick, digital, and can be completed in just a few minutes. Here’s how:

1. Shop at a participating retailer displaying the Tax-Free Shopping logo.
2. Present your passport or GCC ID when making a purchase.
3. The retailer will attach a Tax-Free tag (QR code) to your receipt, linking it to your personal details.
4. At the airport or other exit point, scan your Tax-Free receipt at the designated Planet kiosk before check-in.
5. Choose whether you’d like your refund in cash or credited to your card.

You’ll receive 85% of the VAT amount paid, minus a AED 4.80 fee per Tax-Free tag. Cash refunds are capped at AED 35,000 per tourist.

Where Can Tourists Claim VAT Refunds in the UAE?

Tourists can claim VAT refunds through self-service kiosks or manual validation counters located at all major airports, seaports, and land borders, including:

• Dubai International Airport
• Zayed International Airport (Abu Dhabi)
• Al Maktoum International Airport
• Sharjah International Airport
• Various border ports for road travellers

At the validation point, present:

• Original receipts with Tax-Free tags
• Purchased goods
• Your passport or GCC ID
• A valid payment card (for card refunds)

After successful verification, the refund is processed instantly.

Self-Service Kiosks and the Planet VAT Refund App

To make the process even smoother, the UAE introduced self-service kiosks and a dedicated mobile app called Tourist Refund, operated by Planet.

Here’s how it works:

• The merchant scans your invoice, which is recorded automatically in the app.
• You can view all your eligible purchases and refund status.
• Upon departure, simply show the app’s digital receipts at a Planet kiosk.

This digital system removes the need for paper receipts or long queues, offering tourists a fast, fully automated experience.

Goods Not Eligible for VAT Refund

Not all purchases qualify for a refund. The following items are excluded under UAE tax law:

• Motor vehicles, aircraft, and boats
• Goods fully or partially consumed in the UAE or GCC
• Items not physically carried by the tourist when leaving the country

Always check your receipt and the store’s eligibility before making large purchases.

VAT Refund for Online and In-Store Purchases: Step-by-Step

Tips for Tourists Claiming VAT Refunds in the UAE

• Arrive early at the airport — allow at least an extra hour for VAT validation.
• Check store participation — look for the Planet Tax-Free Shopping logo.
• Validate within 90 days — Tax-Free tags expire afterward.
• Use the Planet app to track your refund status in real time.
• Carry the goods with you at departure for inspection, if required.

Frequently Asked Questions (FAQs)

What is VAT in the UAE?
VAT (Value Added Tax) is a 5% tax on goods and services, implemented to diversify the UAE’s economy and support public services.

Are there VAT-exempt products?
Yes. Some goods such as certain healthcare services, education, and residential property are either VAT-exempt or zero-rated.

How can I track my VAT refund?
Tourists can monitor refund progress via the Planet Shopper Portal or through the Tourist Refund app using the link sent by SMS after purchase.

Can I claim a refund after leaving the UAE?
Refunds must be validated before departure. However, already validated tags can be claimed within one year of export validation.

The UAE’s Modern Tax Landscape

Since introducing VAT, the UAE has steadily enhanced its tax framework. In addition to tourist VAT refunds, the country has implemented a corporate tax for businesses starting from June 2023, and from January 2025, a 15% minimum top-up tax for large global corporations. These reforms reflect the UAE’s commitment to international standards while maintaining its reputation as a global economic hub.

Final Thoughts

For travellers exploring the UAE, the tourist VAT refund system offers a straightforward and rewarding way to save money on shopping. Whether you’re purchasing luxury brands in Dubai Mall or local crafts in Abu Dhabi, reclaiming your VAT ensures you get the best value from your experience.

At OPlus Realty, we believe understanding these systems — from taxation to investment incentives — helps visitors and investors make smarter financial decisions. Whether you’re visiting for leisure or considering a property investment, knowing how UAE’s VAT refund system works is part of enjoying the country’s transparent, world-class economy.