Privacy Policy for Oplus International Realty

Effective Date: Oct-2025

Oplus International Realty (referred to as “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, process, and disclose your personal data in connection with your use of our website https://oplusrealty.com/ (the “Website”) and our real estate services.

By using our Website or services, you agree to the collection and use of information in accordance with this policy.

1. Important Information

Detail	Information
Website:	`https://oplusrealty.com/`
Company Name:	Oplus International Realty
Registered Address:	Al Nahyan – E25 – Abu Dhabi, UAE
Contact Email:	`[email protected]`

Data Protection Officer (DPO):

If you have any questions about this privacy policy or our privacy practices, please contact us at the address and email above, directed to “The Data Protection Officer.”

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:

Data Category	Description
Identity Data	First name, last name, username or similar identifier, marital status, title.
Contact Data	Billing address, delivery address, email address, and telephone numbers.
Financial Data	Payment card details, bank account details (for transactions and rentals).
Transaction Data	Details about payments to and from you and other details of property services you have purchased from us.
Profile Data	Your interests, preferences, feedback, and survey responses.
Technical Data	Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access this Website.
Usage Data	Information about how you use our website, products, and services.
Marketing and Communications Data	Your preferences in receiving marketing from us and your communication preferences.

We also collect Aggregated Data such as statistical or demographic data for any purpose. This data is not considered personal data as it does not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly ¹identify you, we treat the combined data as personal data, which will be used in accordance with this privacy policy.

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you, including through:

Direct Interactions. You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
- Inquire about a property or service.
- Create an account on our Website.
- Subscribe to our service or publications.
- Request marketing to be sent to you.
- Enter a competition, promotion, or survey.
- Give us feedback or contact us.
Automated Technologies or Interactions. As you interact with our Website, we will automatically collect Technical Data and Usage Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. Please see Section 9 (Cookies) for further details.
Third Parties or Publicly Available Sources. We may receive personal data about you from various third parties, such as analytics providers (e.g., Google Analytics), advertising networks, or publicly available sources (e.g., land registries, social media platforms).

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Purpose of Use	Legal Basis (Example)
To register you as a new client.	Performance of a contract with you.
To process and fulfill your requests (e.g., scheduling a viewing, providing property details).	Performance of a contract with you.
To manage our relationship with you (e.g., notifying you about changes to our terms or privacy policy).	Necessary to comply with a legal obligation or legitimate interests (to keep our records updated).
To administer and protect our business and this Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).	Necessary for our legitimate interests (for running our business, network security, and preventing fraud).
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.	Necessary for our legitimate interests (to study how customers use our services, to develop them, and inform our marketing strategy) OR based on your consent.
To make suggestions and recommendations to you about services that may be of interest to you.	Necessary for our legitimate interests (to develop our services and grow our business).

5. Disclosures of Your Personal Data

We may share your personal data with the parties set out below for the purposes described in Section 4 (How We Use Your Personal Data):

Internal Third Parties: Other companies in the Oplus International Realty group acting as joint controllers or processors.
External Third Parties:
- Service providers (e.g., IT, system administration, and hosting providers).
- Professional advisors (e.g., lawyers, bankers, auditors, and insurers in the UAE and internationally).
- Government bodies and regulatory authorities (e.g., the Department of Economic Development, land departments, or other required regulatory bodies) and other parties where we are legally required to do so.
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.
Property-Specific Disclosures: Relevant parties involved in a real estate transaction, such as other agents, landlords, developers, and valuation experts.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International Transfers

We are based in Abu Dhabi, UAE. However, to provide our services, your personal data may be transferred to and stored in countries outside of the UAE or the country where you reside.

Whenever we transfer your personal data out of your jurisdiction, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
Where we use certain service providers, we may use specific contracts or safeguards approved for use in the relevant jurisdiction.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

8. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and the applicable legal requirements.

9. Cookies

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookie Policy (you should create a separate, detailed cookie policy).

10. Your Legal Rights (for International Clients)

In certain circumstances, and particularly if you are a resident of the European Union (under the GDPR) or other regions with robust data protection laws, you may have rights under data protection laws in relation to your personal data, including the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
O⁶bject to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Withdraw consent at any time (where consent is the legal basis for processing).

If you wish to exercise any of the rights set out above, please contact us at [email protected].

11. Changes to the Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.